Delivery & Returns Policy

Delivered Duty Paid (DDP)

Every price shown on belithos.com includes worldwide express delivery by DHL or FedEx Express, custom reinforced timber crating, full transit cargo insurance and all import duties and taxes in the destination country. You are not asked for any payment on delivery.

Delivery Timelines

Catalogue pieces are prepared, crated and dispatched within 5–10 business days of order confirmation. International express transit typically adds 3–7 business days depending on the destination, and a tracking number is emailed when the shipment leaves. Bespoke architectural orders follow a project-specific timeline agreed in the proforma invoice. Slabs and full containers ship by sea freight (FOB / CIF, incoterms agreed per project), with transit times quoted per shipment.

Custom Crating

Marble, onyx and travertine are dense and can chip or crack under impact, so every piece is packed individually in protective padding and secured inside a custom reinforced timber crate built to its dimensions. Larger pieces are strapped to a pallet base for forklift handling.

Export Destinations

Online catalogue orders and DDP service are offered for international (export) destinations. For architectural projects and contract procurement within Turkey, please contact the studio directly through a bespoke inquiry.

Inspect on Delivery

Please check the crate before signing and open it soon after delivery. Where possible, ask the courier to note any visible damage on the delivery receipt or record a damage report, and photograph the crate, the shipping label and the piece. This is not a condition of your rights, but it lets us settle any insurance claim faster.

Damaged in Transit — 14-Day Replacement or Refund

If a piece arrives broken or damaged, tell us within fourteen (14) days of delivery.

1. Email info@belithos.com with your order number and photographs of the crate, the shipping label and the damaged piece.
2. We arrange any inspection or collection at our cost and handle the insurance claim ourselves.
3. You choose between a replacement piece and a full refund of the price paid, including delivery. Neither costs you anything.
4. Refunds are paid within fourteen (14) days, to the original payment method.

Right of Withdrawal and Returns

Consumers may withdraw from a distance sale within fourteen (14) days of receiving the goods, under the conditions in our Distance Sales Agreement: goods returned unused and in their original crate, refund within fourteen (14) days of the notice, and return shipping at the Buyer's cost, arranged with us so the stone travels safely. Products made to bespoke dimensions or to the Buyer's specification are excluded by law.

Natural Variation Is Not a Defect

Each piece is cut from a natural block. Differences in veining, colour tonality, crystalline structure and texture from photography are characteristic of the stone and are not defects, and do not by themselves give rise to a return or replacement.